Limited Warranty Statement
All VSG serialized and capital equipment are warranted to the original owner.
Important: The warranty period begins on the invoice date to an authorized Distributor, Purchaser, or Account. This date can be adjusted by submitting a Warranty Activation Form with the installation date or proof of purchase. Adjustments to the warranty period are allowed for up to 6 months after the original ship date, unless approved by VSG Customer Service.
VSG will repair or replace defective parts returned to the factory after inspection and will cover reasonable transportation and/or labor costs for replacements during the warranty period. Replacement items under warranty will assume the warranty of the original part.
Warranty Conditions:
- The product must be installed, operated, used, and maintained as per the installation, operation, and maintenance instructions.
- This warranty does not cover:
- Normal maintenance, adjustments, or wear and tear.
- Damage or malfunction due to improper handling, installation, abuse, misuse, negligence, or carelessness.
- Unauthorized repairs or alterations.
Registration is REQUIRED to be eligible for parts warranty.
Warranty Coverage
Model/Series | Structural Parts* | Functional Parts** | Labor Warranty |
SHOP EQUIPMENT (AC) PRODUCTS | 2 Years | 1 Year | None |
SHOP EQUIPMENT (ADAS) PRODUCTS | 1 Year | 1 Year | None |
*Examples of Structural Parts: Carriage, columns, yokes, arms, runways, plungers, crossmembers.
**Examples of Functional Parts: Power units, cylinders, latches, adapters, controls, pivot pin joints.
Exclusions:
- Batteries: Warrantied by the battery manufacturer.
- Paint Defects Due to External Influences: Accidental damage, climate, thermal or chemical exposure, industrial pollution, insufficient care or maintenance.
- Wear Items: Cables, sheaves, adapter pads, radius gauges, rear steers, lights, etc., except for failures due to poor workmanship or material defects.
- Air-Powered Items: Damage caused by external fluids or moisture.
Limitation of Liability
The remedies described in this warranty are exclusive. VSG will not be liable for any special, consequential, or incidental damages, including delays or breach of warranty.
Note: All warranty repairs and replacements must be completed by a VSG Authorized Installer.
This warranty is exclusive of all other expressed or implied warranties, including merchantability or fitness for a particular purpose. It is governed by the laws of the State of Indiana and subject to the exclusive jurisdiction of courts in Jefferson County, Indiana.
Shipping & Delivery Information
Order Processing & Delivery Times
This product ships directly from Rotary. Delivery times vary by product.
After placing your order, it may take up to 10 days to receive an order confirmation and estimated delivery date from the manufacturer.
Once we receive confirmation from the manufacturer, we will email you the estimated delivery date and order confirmation number.
Shipping Disclaimer for Hawaii, Alaska, and U.S. Mainland
- We offer shipping within the United States, including Hawaii and Alaska.
- For Hawaii and Alaska: Shipping is limited to mainland freight distribution centers.
Additional costs for ocean freight to Hawaii must be calculated and covered by the purchaser.
- Deliveries to Hawaii and Alaska may take longer than standard U.S. mainland deliveries.
Shipping Costs
Shipping costs will be calculated during checkout.
International Shipping
At this time, we do not offer shipping to international destinations.
Need Help?
If you have any questions or need assistance with your order, please contact us at
info@shopequipmentlift.com.